Case study

Savvy Supporter

How a leading sports merchandise store handled triple its peak traffic and sales with a 65% improvement in load times, just two weeks before their busiest season.

Savvy Supporter
65% Improvement in Load Times
90% Improvement in TTFB
3x Peak Sales

Technical review

What changed in production

Each study is structured around the operating problem, the Peakhour control path, and the measurable outcome.

Challenge

The Challenge

  • Magento 2 store was struggling with performance issues despite using a CDN.
  • The busiest time of the year was only two weeks away, requiring a fast solution.
  • Third-party plugins and default Magento features were causing slowdowns.

Solution

Peakhour's Solution

  • A Magento 2 plugin was developed to enable Peakhour to act as a built-in caching provider.
  • The support team worked closely with the Savvy dev team to resolve issues with third-party plugins.
  • Solutions were found for Magento's slow-loading gallery and PayPal integration.
  • Web traffic was continuously monitored to identify further improvements.

Results

The Results

  • A 65% improvement in load times and a 90% improvement in time to first byte.
  • The store handled triple the previous peak traffic and sales without any drop in performance.
  • The online operations were able to scale effortlessly, doubling normal traffic.
  • The owner was thrilled with the improvements and the thorough support received.

Customer quote

"Site speed had been quite a concern for us for some time, and we have been very happy with the improvements made thus far. Their support does such a great job; I've been really happy with their thoroughness and attention to our account."
B

Bridgette Skehan

Owner, Savvy Supporter

Peakhour controls used

Solution stack

The controls below are the relevant parts of the Peakhour request path for this customer outcome.

PERFORMANCE MODULE

Web Performance Optimisation

Achieved a 65% improvement in load times and 90% improvement in TTFB, enabling the store to handle 3x peak traffic.

Explore control

PERFORMANCE MODULE

Advanced Caching

Utilised a custom Magento 2 plugin to act as a built-in caching provider, resolving performance bottlenecks.

Explore control

PLATFORM MODULE

Magento Platform

Specialised solutions for Magento 2, including resolving issues with third-party plugins and slow features like the image gallery.

Explore control

SERVICE MODULE

Professional Services

Close collaboration with the development team to diagnose issues and continuously monitor traffic for improvements.

Explore control

Review your own edge security and performance path

Bring the current CDN, WAF, bot, API, cache, and logging setup. Peakhour will map where the platform can simplify the path.

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